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Plasma T.V.'s are not eligible for return to N.J.E.S.,Inc.
• A Return Merchandise Authorization (RMA) number must be obtained from N.J.E.S.
prior to the return of any merchandise. Product returned without an RMA number will be
returned to the customer at the customer's expense.
• RMA numbers are valid for a period of 30 days only.
• All returns must be shipped freight prepaid and double boxed with the RMA number
displayed on the outside of the shipping box along with the number of boxes shipped
back (i.e. 1 of 6, 2 of 6).
• Returns will be credited at the price paid on invoice or current selling price, whichever
is lower, less any re-stock fee.
• Defective returns are eligible for return only within 30 days from N.J.E.S., invoice date
or 30 days of retail sale to the end-user. After 30 days, all product must be referred to
the manufacturer for authorized warranty repair. (Some manufacturers may have
stricter return policies.) Please refer to the applicable catalog product page for details if
stricter policies apply.
• A copy of the N.J.E.S. invoice and retail customer invoice/ receipt must be included
with all returns. Products must be returned complete with original parts and
documentation along with the original manufacturer's box/packaging. Incomplete
returns will not receive a full credit and will fall subject to manufacturer's warranty.
• Items showing signs of misuse or consumer abuse will not be accepted for credit.
• Factory sealed product in re-sellable condition may be returned at N.J.E.S.'s
discretion. Non-defective opened products will not be considered for return. Re-
sellable products authorized for return will be credited at the current DBL selling price
less a 20% restocking fee.
• Credit will be issued within 5 business days upon receipt of merchandise at N.J.E.S.
• Sale of closeout items are final. Only defective closeout items may be returned for
credit as per normal N.J.E.S. policies.
• Items designed for customer use but used commercially are not eligible for return.